Terms & Conditions

Please read these Terms and Conditions carefully before using this site.

What's in these terms?

These terms tell you the rules for using our https://opiner.app/ (our site).

Who we are and how to contact us

Opiner.app is a site operated by Opiner Limited ("We"). We are registered in England and Wales under company number 12212651 and have our registered office at Unit 2, Beverley Court, 26 Elmtree Road, TEDDINGTON TW11 8ST. Our main trading address is Unit 2, Beverley Court, 26 Elmtree Road, TEDDINGTON TW11 8ST. We are registered as a data controller at the Information Commissioner’s Office (ICO) with registration number [12212651].

We are an online customer survey company.

To contact us, please email support@opiner.app.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site: Our Privacy Policy. See further under How we may use your personal information.

Our Cookie Policy, which sets out information about the cookies on our site.

If you register on our site, these terms of use will apply.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 2 December 2019.

We may make changes to our site

We may update and change our site from time to time to reflect our users' needs and our business priorities.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Information about registration and software

By registering with us, you confirm you are aged 16 years or above and are a permanent resident of the United Kingdom. You may only register once and creating a duplicate account is prohibited and we reserve the right to terminate all accounts we believe to be linked to one individual.

You confirm that all details provided are accurate at the time of registration and you agree to amend your registration if your details change. If your details are entered incorrectly, you agree to let us know at the earliest opportunity. By registering with us you agree that nothing will cause you to be an employee, worker, agent or partner of ours.

You will be fully responsible and indemnify us in respect of any liability arising from all employment or worker status related claims brought by you against us.

We may make certain software available to you (the "Software") to download in order to enhance your use of the website and participate in surveys. Any material downloaded or otherwise obtained is at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that might result from the download of any such material.

The Software contains proprietary and confidential information and is protected by applicable intellectual property, copyright, and other laws and may only be used subject to the terms of any end user licence agreement which accompanies or is included with the Software. The copying, reproduction, modification, and creation of derivative works of the Software to any other server or location for further reproduction, redistribution, selling, loaning, leasing, renting is expressly prohibited unless expressly permitted. You may not reverse engineer, decompile or disassemble the Software.

What happens after you have successfully registered with us?

Following your successful registration with us, you agree to receive emails and invitations from us containing research opportunities which include but are not limited to mystery shopping, product testing, surveys and focus groups. You agree to unsubscribe as soon as you no longer have an interest in our services and/or these opportunities and will not mark any email messages sent to you by us as ‘unsolicited’ or ‘spam’ unless you have cause to believe this is correct.

Please let us know about any changes to data you have provided us with at the earliest opportunity. We reserve the right to terminate your membership with us without reason or notice at our sole discretion.

If you do not start any surveys from invitations sent to you by us within a three month period, you will be asked via email whether you wish to continue being part of the panel. If you respond with YES, your account will remain active. If you respond with NO, your account will be archived. If you do not respond to any of these three emails, your account will be removed.

If you complete a survey for us, we will own all intellectual property rights in the completed survey in whatever format you have completed the survey throughout the world (“Survey Response”) and this agreement shall serve as a present and immediate assignment by you to us of any and all rights as may be acquired or vest in you in relation to the Survey Response. We will be entitled to use and allow our clients to use the Survey Response for a limited period of time for internal workshops, presentations, closed conference and pitches. However, we will not authorise our clients to us the Survey Responses for marketing purposes or general dissemination to the public.

What you earn

Earnings for taking part in research vary depending on a number of factors including how many opportunities you are eligible for and how often you decide to take part. Further information on payment and donation rates can be found on the Opiners FAQ page.

Third party partnerships

We may receive payments or rewards for promoting advertisers directly or indirectly. We will only accept this if in our opinion it is not detrimental to you or compromise your rights. We will only promote offers to you where we have your consent to do so (i.e. you have registered as a member to receive research opportunities).

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@opiner.app.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Our responsibility for loss or damage suffered by you

Unauthorised use of this website or our email service may give rise to a claim for damages and/or be a criminal offence. All liability for loss or damage caused by the use of the content of our website or emails is excluded to the fullest extent permitted by law. Nothing in these terms and conditions are intended to exclude liability for death or personal injury caused by our negligence or the negligence of our employees or agents.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Uploading content to our site

Whenever you complete a survey or otherwise upload content to our site you warrant that any such contribution or content you upload to our site will be considered non-confidential, non-proprietary and does not infringe the rights of any third parties. You grant us and other users of our site a licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any content on our site.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

If you wish to link to or make any use of content on our site other than that set out above, please contact support@opiner.app.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.