Platform user Terms and Conditions

These terms cover your Opiner account and your use of the Opiner website (the “Platform”).

Important: Important

These terms do not cover community memberships, invitations, or any content you submit in response to a question. Those are covered by the relevant community or client terms shown to you at the point you join or respond.

By creating an account or using the Platform, you agree to these terms. If you do not agree, do not use the Platform.

Who we are

Opiner is operated by Opiner Limited (“we”, “us”, “our”). We are registered in England and Wales (company number 12212651).

If you need to contact us, email support@opiner.app.

Eligibility and your account

Minimum age

You must be at least 16 years old to create an Opiner account. By creating an account, you confirm that you meet this requirement.

Account information

You must provide accurate information when you create your account and keep it up to date. If you do not provide required information, we may not be able to create or maintain your account.

Account security

You must keep your login details secure and not share them with anyone else. You are responsible for activity on your account unless it has been caused by our failure to keep the Platform reasonably secure.

If you think your account has been compromised, contact support@opiner.app as soon as possible.

Closing or suspending accounts

You can stop using the Platform at any time. If you want your account closed, contact support@opiner.app.

We may suspend or close your account if we reasonably believe that:

  • you have breached these terms
  • your account is being used fraudulently or in a way that risks harm to the Platform, Opiner, or others
  • we are required to do so by law, a regulator, or a court

Account data and administration

To provide the Platform, we need to collect and use information such as your name, email address, login credentials, and basic technical and usage information.

We use this information to:

  • create and manage your account
  • provide access to the Platform
  • communicate with you about your account and the service
  • maintain the security and performance of the Platform
  • detect and prevent fraud, misuse, or security issues
  • comply with legal obligations

If you contact us, we may keep a record of your request and our correspondence to provide support, protect the Platform, and deal with disputes or complaints.

Service communications

We may send you emails or messages that are necessary to operate the Platform, such as account verification, security alerts, password resets, and important service notices. You may not be able to opt out of these messages while you continue to use the Platform.

Monitoring and logs

We may collect and review technical and usage information (such as log files, IP addresses, device and browser information, and activity records) to operate and improve the Platform, keep it secure, and enforce these terms.

Data retention

We keep account information for as long as your account remains active.

If your account is closed, we may retain some information for a reasonable period where needed for:

  • legal, regulatory, or tax obligations
  • security, fraud prevention, and service protection
  • resolving disputes and enforcing our terms

We may also keep anonymised or aggregated technical data for service improvement and reporting.

Your information

You can ask us to update or correct your account information. You can also ask us to close your account. Where required by law, you may have rights to access or delete certain information we hold about you. Requests should be sent to support@opiner.app.

Legal disclosures and business transfers

We may share account information if required to do so by law, court order, or a regulator. We may also share information with professional advisers (such as lawyers, accountants, auditors, insurers, and banks) where necessary for our business.

If Opiner is sold, merged, or reorganised, your account information may be transferred as part of that transaction, subject to appropriate safeguards.

Acceptable use

You must use the Platform lawfully and responsibly. You must not:

  • attempt to access the Platform or any data without permission
  • probe, scan, scrape, reverse engineer, or disrupt the Platform
  • introduce malicious code, viruses, or attempt denial-of-service attacks
  • misuse the Platform in a way that could harm Opiner, other users, or our customers

If you breach this section, we may suspend or end your access to the Platform.

Security

We take reasonable steps to protect the Platform and user accounts from unauthorised access, loss, or misuse. You agree not to bypass or interfere with the Platform’s security. We cannot guarantee the Platform will be completely secure, but we will act reasonably to protect it.

Our intellectual property

We own (or license) the Platform, including its software, design, branding and content. You may use the Platform for your own lawful purposes, but you must not copy, resell, or commercially exploit it unless we agree in writing.

Third-party links and services

The Platform may link to third-party websites or services. We are not responsible for them, and their own terms and policies apply.

Changes to the Platform and these terms

Changes to the Platform

We may update, change, suspend or withdraw any part of the Platform. We do not guarantee the Platform will always be available or uninterrupted.

Changes to these terms

We may update these terms from time to time. The latest version will always be published on this page. If you continue using the Platform after a change, you are agreeing to the updated terms.

Disclaimers and liability

The Platform is provided on an “as is” basis. We do not guarantee it will be error-free or always available.

To the extent permitted by law, we are not liable for any loss or damage that is indirect, incidental, or consequential, or for any loss of profits, revenue, business, goodwill, or anticipated savings.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Governing law

These terms are governed by English law. The courts of England and Wales have exclusive jurisdiction.

Page last reviewed: 7 February 2026
Next review due: 7 February 2029